FAQ | You Ask. We Got You.
New here? Welcome to the family. You’ve got questions, and we’ve got answers. Here’s what to know before you place your first order and wear your pride with 550 Strong.
1. What is 550 Strong all about?
Culture. Art. History. Community. We create apparel, accessories, and gifts that celebrate who we are and where we come from. Around here, pride has a purpose, and strength has a story.
2. I’m new here. Where should I start?
Welcome to the family. Start with our Best Sellers, or Shop All and find the piece that speaks to you. Whether you’re showing love for your roots, your school, or your people, wear it strong.
3. What can I shop at 550 Strong?
You’ll find culturally inspired apparel, Greek Life collections, accessories, and gifts. Explore Black History 365, For The Culture, and our other collections for designs with meaning behind them.
4. Is Black History just a February thing here?
Absolutely not. Our history deserves to be celebrated all year. Black History 365 is about keeping our stories, achievements, and legacy in the conversation every day.
5. How do I place an order?
Choose your item, select the available size and color, check any personalization details, and add it to your cart. Review everything before checkout, especially your shipping address. A little double-check now goes a long way.
6. How do I choose the right size?
Check the size chart and fit details for the item you’re buying. Compare the measurements with a garment you already love. Don’t guess on the fit: our policy does not allow refunds or exchanges for an incorrect size. If you’re unsure, ask us before ordering.
7. Are all shirts made from the same material?
Materials and fit can vary by product. Check each listing for fabric, garment, and sizing details so you know what you’re getting. Need more information on a specific piece? Send us the product name or link.
8. Can I add my name or personalize an item?
Personalization is available on select items. Check the product page for the options offered, and enter names exactly how you want them shown. If you don’t see an option, contact us before ordering so we can discuss your request.
9. Do you take custom or group-order requests?
Yes, we have a custom-order service. Have an idea for your family, chapter, organization, or event? Reach out with your design idea, quantity, sizes, and needed-by date. We’ll discuss what’s possible and the pricing before you commit.
10. Are your products made to order?
Our store features made-to-order products. That means production time comes before shipping time. Check the individual listing for details, especially when ordering something personalized or for an event.
11. When will my order ship?
Our current store announcement lists 3–5 business days before shipping for made-to-order items. That is production time, not the delivery date. Check the product listing for any specific timing, and reach out before ordering if you have a deadline.
12. How much is shipping?
Your available shipping options and charges are shown at checkout. Review the total before placing your order, and check our current store announcements for any shipping promotions. We want you to know the full cost up front.
13. Can you ship to my location?
Enter your delivery address at checkout to see whether shipping is available and which options are offered. If your location isn’t accepted, contact us before placing an order so we can check your options.
14. How do I check on my order?
Keep your order confirmation handy and use any order-status or tracking link provided in your order emails. Need a hand? Contact us with your order number and the email used at checkout so we can look into it.
15. Can I change or cancel an order?
Contact us as soon as you notice something needs changing. Include your order number and the exact request. Because made-to-order and personalized items move into production, changes or cancellations may not be possible. Wait for our confirmation before assuming a change has been made.
16. Can I return an item or exchange my size?
Please review our Return and Refund Policy before purchasing. The current policy does not allow returns or refunds or exchanges for incorrect sizes. Check your size, color, and personalization carefully before checkout. Incorrect, defective, or damaged items are handled separately.
17. What if my item arrives damaged or incorrect?
Let us know. Our policy provides replacements for incorrect, defective, or damaged items. Email support@550strong.com with your order number, a description of the issue, and clear photos so we can review it and explain the next steps.
18. How should I care for my apparel?
Follow the care label on your garment first. For printed apparel, gentle washing, turning it inside out, and avoiding direct heat on the design can help preserve the print. Check the listing for any product-specific care instructions.
19. How do I hear about new designs and offers?
Join our email list or visit Product Alerts & Early Access. Stay connected for new designs, collection updates, and offers. There’s always another way to wear your pride.
20. How do I contact 550 Strong?
Use our Contact Us page or email support@550strong.com. For order questions, include your order number and the email used at checkout. We appreciate you supporting the brand and being part of the community.
Culture in Every Stitch. Strength in Every Story.